AnsweredAssumed Answered

Send email notification only when group changes for request

Question asked by laura.hamersly on Jan 3, 2017
Latest reply on Jan 20, 2017 by banin02

I am attempting to create a notification that is based off of the transfer activity notification. I only want it to send a notification when the group changes. I don't want the notification to be sent if only the assignee changes.


I attempted to create conditions where "Group does not equal Group Previous", and also tried "Group does not equal Group", but neither worked.