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Ca Service Desk Notifications

Question asked by BarisY on Jan 3, 2017
Latest reply on Jan 4, 2017 by BarisY

Hello,

 

We configured some mailing rules for Ca SD however, it sends following notifications for every ciritcal and closed ticket. (every 15 minutes) and it keeps sending them till we change status to cancelled. 

 

 

Title:

'Req. Status <> Work In Progress' event notify group for request/incident/problem '829'

Body:

request/incident/problem 829 event notification

priority: Critical

assigned to: Yaser, Aljedaie

customer: 505A RUH GATE

description: BGR is not working in Gate505A and 505B

 

How can i disable them or find the rules of it?

 

Regards,

Barış

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