We configured some mailing rules for Ca SD however, it sends following notifications for every ciritcal and closed ticket. (every 15 minutes) and it keeps sending them till we change status to cancelled.
'Req. Status <> Work In Progress' event notify group for request/incident/problem '829'
request/incident/problem 829 event notification
assigned to: Yaser, Aljedaie
customer: 505A RUH GATE
description: BGR is not working in Gate505A and 505B
How can i disable them or find the rules of it?