CA Service Management

  • 1.  Ca Service Desk Notifications

    Posted Jan 03, 2017 08:33 AM

    Hello,

     

    We configured some mailing rules for Ca SD however, it sends following notifications for every ciritcal and closed ticket. (every 15 minutes) and it keeps sending them till we change status to cancelled. 

     

     

    Title:

    'Req. Status <> Work In Progress' event notify group for request/incident/problem '829'

    Body:

    request/incident/problem 829 event notification

    priority: Critical

    assigned to: Yaser, Aljedaie

    customer: 505A RUH GATE

    description: BGR is not working in Gate505A and 505B

     

    How can i disable them or find the rules of it?

     

    Regards,

    Barış



  • 2.  Re: Ca Service Desk Notifications
    Best Answer

    Posted Jan 03, 2017 09:39 AM

    Hi Baris,

    It seems that maybe you have some type of multiple notification macro/event in place that has a repeat time of 15 mins?   That would really be the only reason a notification would fire every 15 mins for a ticket.  You may want to take a look at what events/macros have a repeat time of 15 mins.

    Hope this helps,

    Jon I.



  • 3.  Re: Ca Service Desk Notifications

    Posted Jan 04, 2017 12:37 AM

    Thanks Jon,

     

    That solved my problem.

     

    Regards,

    Barış