I'm trying to understand how works the Graphical Approval process for end user interface.
I could identify: when i follow the process for CA SDM status transition - Open - In Progress - Close, everthing work well, like show this image.
But when i try to go Open to Close - the graphical process don't show for end user CLOSURE:Completed.
We can see on Service Catalog, the ticket it's open too.
Catalog... Configuration... Content Configuration
Do have some documentation about, how it works?