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CA USS & CA SDM - How it works the graphical process?

Question asked by TMACUL Champion on Jan 3, 2017
Latest reply on Jan 5, 2017 by TMACUL

Hi guys, 


   I'm trying to understand how works the Graphical Approval process for end user interface.


   I could identify: when i follow the process for CA SDM status transition - Open - In Progress - Close, everthing work well, like show this image.




But when i try to go Open to Close - the graphical process don't show for end user CLOSURE:Completed.



We can see on Service Catalog, the ticket it's open too.


Catalog... Configuration... Content Configuration



Do have some documentation about, how it works?