AnsweredAssumed Answered

CA customization such that the status gets changed in 15 days if no input is provided.

Question asked by sanketkumar.d on Jan 4, 2017
Latest reply on Jan 12, 2017 by Lindsay_Estabrooks

We need to customize CA such that if a ticket is in a particular state for more than 15 days , the status should be directly changed to resolved.

Eg:

If the ticket is in "Awaiting end user response" and the user doesn't respond within 15 days,then the ticket should directly be resolved.

How can this be done ? Please provide your inputs.

Outcomes