Integrations JasperReports and CA Service Desk Manager (JDK 1.8)

Discussion created by Lumir_Botur on Jan 3, 2017
Latest reply on Jan 4, 2017 by Junaid Bin Ghalib Alhazrami

Hi folks,


I would like to share my experience with integrations JasperReports and CA Service Desk Manager. When I tried this configuration

  • OS: Microsoft Windows Server 2012 R2 Standard (64-bit)
  • DB: Microsoft SQL Server 2012
  • CA SDM: 14.1.03
  • Java: JDK 1.8.0_111
  • Aplication server: Tomcat 7.0.73
  • CA BI: JasperReports 6.2.0

JasperReports couldn't connect to CA SDM. Other reports worked fine. The problem was in datasource. Configuration which has been described in Step 3.2 Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D… returns "Connection Fail" with blank error window. Solution of this problem was change JDK 1.8.0_111 to 1.7.0_80. Now is everything ok.

If you have other experience let me know.