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Integrations JasperReports and CA Service Desk Manager (JDK 1.8)

  • 1.  Integrations JasperReports and CA Service Desk Manager (JDK 1.8)

    Posted Jan 03, 2017 01:57 PM

    Hi folks,

     

    I would like to share my experience with integrations JasperReports and CA Service Desk Manager. When I tried this configuration

    • OS: Microsoft Windows Server 2012 R2 Standard (64-bit)
    • DB: Microsoft SQL Server 2012
    • CA SDM: 14.1.03
    • Java: JDK 1.8.0_111
    • Aplication server: Tomcat 7.0.73
    • CA BI: JasperReports 6.2.0

    JasperReports couldn't connect to CA SDM. Other reports worked fine. The problem was in datasource. Configuration which has been described in Step 3.2 Configure CABI JasperReports® Server r6.2.0 for CA Service Management - CA Service Management - 14.1 - CA Technologies D… returns "Connection Fail" with blank error window. Solution of this problem was change JDK 1.8.0_111 to 1.7.0_80. Now is everything ok.

    If you have other experience let me know.

     

     

    Bye
    Lumir



  • 2.  Re: Integrations JasperReports and CA Service Desk Manager (JDK 1.8)

    Posted Jan 03, 2017 08:32 PM

    Hi Lumir,

     

    Following worked fine for me in my environment for JasperReports 6.2.0


    OS: Microsoft Windows Server 2012 R2 Standard (64-bit)
    DB: Microsoft SQL Server 2012
    CA SDM: 14.1.03
    Java: jdk1.8.0_91
    Application server: Tomcat 8.0

     

    Thanks
    Junaid