CA Service Management

Hi,

I cretaed an activity macro (cr_wf) which attached to a CR_WF Event.

This macro collect cr_wf attributes and create activity log. It is working well.

But me missing that information which Event call this action macro.

I want to put this important information into log.

When the action macro is runing than access the cr_wf attributes but cannot access to the Event attributes.

I can retrieve all events which are connected to the cr_wf but I cannot decide which called the action macro.

Is there any idea?

Regards, Gábor

Hi,

looking to OOTB status change macro, you can access event using attached_event variable.

also you can get:

group_leader - group leader;

event_tmpl - event template;

Regards,

cdtj

Hello CDTJ,

Thank you the answer.

This information helped me. I can logging the name of the Event template into the activity log.

But, remaining one other issue.

So, I used the spell API in the cr_wf activity macro and the activity log created.

But when I create new cr activity macro  (same API) to logging which Events briched than the stdlog say: "checked out by someone else". And the log writing missing.

Is there any difference between cr and cr_wf?

Or have to use the old spell way to check out objec, modify and check in back?

Regards, Gábor

Could you share your code?

This is the Activity macro style a test script, with some unnecessary log.

"// CR Event 1 unsuccesful\\0012\\0012
uuid who;\\0012
logf(SIGNIFICANT, \"persistent_id: %s\", persistent_id);\\0012
send_wait(0,top_object(), \"call_attr\", \"cnt\", \"current_user_id\");\\0012
who=msg[0];\\0012
if (msg_error()){\\0012
logf(SIGNIFICANT,\"WHO CR - Error '%s'\",msg[0]);\\0012
}\\0012
string description, persid;\\0012
persid=persistent_id;\\0012
description = \"CR Event 1 unsuccesful.\";
logf(SIGNIFICANT, description);\\0012
send_wait(0, top_object(), \"call_attr\", \"api\", \"generic_activity_log\", who, persid, description, \"EVT_CR_FAI\", 0, 0);\\0012
if (msg_error()) {\\0012
logf(ERROR,\"Error %s\",msg[0]);\\0012
}\\0012
\\0012"

Regadrs, Gábor

generic_activity_log can cause checkout/checkin procedure like it did when you log comment, change status, etc.

And seems like this method can't handle existing group_leader so you can't perform double checkout (from event/macro and generic log) at the same time.

Try to simply insert activity log using insert_object or get_new_dob method, example:

// this line will replace generic_activity_log
send_wait(0, top_object(), "call_attr", "api", "insert_object", who, "alg", NULL, 0,
                    "type", "EVT_CR_FAI",
                    "time_spent", (duration)0,
                    "call_req_id", persid,
                    "description", format("CR Event 1 unsuccesful. Event template [%s]", (string)event_tmpl)
          );

Also you can try to pass event's group_leader as parameter to this method (replace NULL with group_leader, which specified after "alg").

Regards,

cdtj

Hi,

It is helped me.

Good idea to use other merhod to create log.

Regards, Gábor

Thanks your help CDTJ!

Gábor