CA Service Management

  • 1.  KD format report

    Posted Jan 10, 2017 07:03 AM

    Hi Team,

     

    Can we get the KD resolution HTML format of all KBs?

     

    for ex: we make some changes to resolution field for a KB like making bold text, adding bullet points etc.

     

    When i tried in reports, the HTML format is not getting.simple text is coming.

     

    How can i get the HTML format for resolution field?

     

    regards,

    Madhavi,



  • 2.  Re: KD format report

    Posted Jan 11, 2017 01:05 AM

    Can someone update on this?



  • 3.  Re: KD format report
    Best Answer

    Broadcom Employee
    Posted Jan 11, 2017 02:43 PM

    Where is this report being run from? The full content of the html should be in the LONG_TEXTS table in the database.



  • 4.  Re: KD format report

    Posted Jan 12, 2017 01:21 AM

    Really you are superb:) My query is resolved.