AnsweredAssumed Answered

Auto close Functionality

Question asked by CodeGeek on Jan 11, 2017
Latest reply on Apr 20, 2017 by TMACUL

Hello,

 

Few questions around auto close functionality

 

1. Auto close will always consider the requester work shift to measure the auto close date and time,

Is their other parameters that auto close functionality depends besides of requester workshift?

 

2. The Auto close log activity contains the auto closure date and time,  which time zone the time stamp it is in auto close log activity. 

 

Thank you,

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