Symantec Access Management

Tech Tip : CA Single Sign-On : Webagent fail procesing FCC

  • 1.  Tech Tip : CA Single Sign-On : Webagent fail procesing FCC

    Posted Jan 12, 2017 03:13 AM

    Problem

    When using FCC form as Form authentication scheme, Webagent is getting an error on display:

     

    [CSmHttpPlugin::ProcessAdvancedAuthResource][0000000000000000000000000b489f0a-07ba-58415c92-9a9fe700-d9aa720a11f3][*10.50.245.98][][][][][unable to process FCC parameters. Returning SmNoAction.] 

    Environment

    Agent version: 1252SP1 Apache Version: 2.4 Red Hat Version: 6.5

    Resolution

    The problem was with the SMENC variable.

    In the FCC there is 

    <meta http-equiv="Content-Type" content="text/html;charset=$$SMENC$$">
    ...
    <INPUT TYPE=HIDDEN NAME="SMENC" VALUE="$$SMENC$$">

    Replacing with the following and restarting the webserver, fixes the problem

    <meta http-equiv="Content-Type" content="text/html;charset=UTF-8">
    ..
    <INPUT TYPE=HIDDEN NAME="SMENC" VALUE="UTF-8"> 

     

    KB : TEC1237162