Symantec Access Management

Tech Tip : CA Single Sign-On : SOA Agent :: libTxMinderPlugin.so : failed to load plugin

  • 1.  Tech Tip : CA Single Sign-On : SOA Agent :: libTxMinderPlugin.so : failed to load plugin

    Broadcom Employee
    Posted Jan 11, 2017 10:32 AM

    Issue :

     

    When I start the SOA Agent, I get the error in the Web Agent logs:

     

    [401476/515][Mon Sep 19 2011 11:19:11][CSmPluginManager.cpp:187] [ERROR] ADMIN: SmDSOLoadLibrary failed to load plugin'/usr/netegrity/webagent/bin/libTxMinderPlugin.so'.
    [401476/515][Mon Sep 19 2011 11:19:11][CSmPluginManager.cpp:131] [ERROR] ADMIN: Unable to load plugin'/usr/netegrity/webagent/bin/libTxMinderPlugin.so'.

     

    And I get the following errors in the Web Server logs too:

     

    Error from DSOLoadLibrary - rtld: 0712-001 Symbol DecodeURLInPlaceSkipDelimiters was referenced from module /usr/netegrity/webagent/bin/libTxMinderPlugin.so(), but a runtime definition of the symbol was not found.
    rtld: 0712-001 Symbol DecodeURLInPlace was referenced from module /usr/netegrity/webagent/bin/libTxMinderPlugin.so(), but a runtime definition of the symbol was not found.

     

    How can I fix it?

     

    Environment :

     

    SOA Security Manager 12.1

     

    Cause :

     

    This is due to the fact that you are not using the Web Agent provided by the SOA Security Manager.

     

    Resolution:

     

    Update the Web Agent to the SOA Web Agent that is included in the SOA Security Manager suite to resolve the isssue.

     

    KB : TEC558826