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Using a message template Notification on the Manual Notify option

Question asked by vrangaswamy on Jan 11, 2017
Latest reply on Jan 12, 2017 by Brian_Mathato

By using the Manual Notify option on the Incidents/Requests, we can send the notifications with customized messages. I would like to use a message template for the Manual Notification as well. Since this will be required to send only on a very rare scenarios.

Is it possible to use a Message template here?. Right now I don’t see any option to use a message template in manual notify. Let me know, if this can be configured.

manual_notify message templates

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