CA Service Management

I created Site-Defined Condition Macro which is not what I need.
I would like to remove the Macro but can't find the delete options
How can I remove the Macro ?

Hi,

there is no way to delete object using regular methods instead you can simply switch macro's Active flag to Inactive, this restriction exists due to deletion can cause missed relations problem which can be system crash as result.

Regards,

cdtj

In ServiceDesk anywhere you will not see the concept or scope of deletion from Admin interface as many tables having dependent relation with other tables, which may cause serious data constraint issue in a running environment. So you have to technically deactivate the site defined condition as follows :

However if you want to really delete a record (obviously that's not advisable), you can delete the record from table Spell_Macro with pdm_load -r -f <File Name> command, however it may throw some database restriction and will be a complex process to achieve.

Thanks

ArunavaS