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Limitations in the consult of tickets

Question asked by JasonLLM on Jan 12, 2017
Latest reply on Feb 2, 2017 by Lindsay_Estabrooks



I've a SDM 14.1.02 environment.. An area that has some confidential cases wants the following configuration:


- They we'll like that no one can see their tickets unless you're the end affected user of the case.


That for example i have a ticket number and i'll like to see the content of the case but if im not the end affected user i don't have access to the case.. Is this possible?



Best Regards.