CA Service Management

Hello All,

I came around a situation where we need skip a classic workflow automatically based on a specific value selection from Category-->property DropDown. Is that technically possible? The Classic workflow runs on cr object and property dropdown is either Yes or No. If Property is selected as "Yes" the workflow should auto skip else it should follow the normal approval process. How can we achieve it?

Thanks

ArunavaS

Hi Arunava, 

Unfortunately out of the box there are no triggers for a relationship between properties and wf tasks.  Some folks may have come across this before and have come up with a customization that they are willing to share with you here on the community, but its not something we can assist with as its outside the scope of support.

Does anyone have anything they can share with Arunava on this subject?

Thanks,

Jon I.

hi,

you can create simple macro which will fetch properties from change/request and will change status if prop match your condition. Macro could be attached to to inital task's status behaviour.

Macro could be (not test):

// you can use label or better owning_rule id in search criteria
send_wait(0, top_object(), "call_attr", "cr_prp", "sync_fetch", "STATIC", format("owning_cr = '%s' AND label = '<YOUR_LABEL>' AND value = 'Yes'", cr.persistent_id),  -1, 0);
if (!msg_error()) {
     // msg[1] containt rows count, 0 means zero matching
     if (msg[1] == 0) {
          // action for zero matching, skip task for example
          send_wait(0, this, "call_attr", "status", "set_val", "SKIP", "SURE_SET");
     } else {
          // other action here if needed
     }
}

Regards,

cdtj

Great! Thanks for this prompt answer cdtj. I was exactly looking for something like this. I will try this in my test box and will let you know the result.

ArunavaS

Hello cdtj,

Thanks again for your help on the action macro code. Yes, the code is working smoothly in my test environment, though I made a slight modification in your code. I believe msg[1] must return 1 if the record found and having said that it worked in that way in my environment. I must consider your response as the correct answer. Thanks a ton.

send_wait(0, top_object(), "call_attr", "cr_prp", "sync_fetch", "STATIC", format("owning_cr = '%s' AND label = 'Does this Product already exist in Service Desk' AND value = 'Yes'", cr.persistent_id), -1, 0);
logf(SIGNIFICANT,msg[1]);
if (!msg_error()) {
// msg[1] contain rows count, 1 means record matched
if (msg[1] == 1) {
send_wait(0, this, "call_attr", "status", "set_val", "SKIP", "SURE_SET");
} else {
logf(SIGNIFICANT,"In Else Block");
}
}

ArunavaS