Measuring the Success of your team/tools

Discussion created by KEVINMARTIN75352893 on Jan 17, 2017
Latest reply on Jan 19, 2017 by Garin

I am interesting in hearing how my peers are measuring and reporting on the success of the teams that operate your monitoring tools.  We talk about incident avoidance but I have never had a good feeling on how to measure and report on that.  Starting to do some work with MTTR of alarms (time of closure - time of origination) but feels more a relevant measure of the team(s) responding to an event than my team.  So I am interested in how others my be leveraging tools like UIM to report metrics that demonstrate the success of the team.