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Action Tracing Query

Question asked by CMCN1982 on Jan 18, 2017
Latest reply on Jan 18, 2017 by Suman Pramanik

I am trying to set up action tracing for a user based on the pre 15-1 steps in this document:

 

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec573491.html 

 

But when I get to step 5 and try to copy the existing Appender named 'XML' (the pre-existing entry is used for the 'admin' trace) nothing happens when I click Copy Appender. I also click Save but nothing happens. I do not see any newly-created 'XML - copy' Appender line item for my specific user (myuser).

 

I have tried enabling and disabling tracing. Saving. It's like none of the action buttons in the NSA are working.

 

Would anyone know what is causing this?

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