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CA SDM::. Applying CUM3 experience - side effects of RO90566

Question asked by TMACUL Champion on Jan 18, 2017
Latest reply on Jan 18, 2017 by TMACUL

Applying CUM3 for Conventional Configuration On Oracle database.




We are getting some side effects, We lost some settings, some part of the behavior is normal and described in the documentation when you run pdm_configure, how way? Don't update your nx.env without update the template.


BUT, Not expected, missing options manager, for example:


We lost tenancy configuration


We lost employee_intf_incident_support configuration, for open Incident and Request






Has anyone had this experience? Leave your comment.






Know more:

Configuração do Inquilino - Configure the Tenancy Settings in CA Service Desk Manager 

Configure the Tenancy Settings in CA Service Desk Manager - Screenshots (Brazilian Portuguese) 

CA SDM - Configure the Tenancy Settings - Real video - 04 Minutes 

Loading Tenants - tenant ca_tenant inquilino