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How to reopen all workflows when the request status = Reopen?

Question asked by Bassoalto on Jan 18, 2017
Latest reply on Jan 18, 2017 by Gutis

Hi, i need to reopen all or a specific workflow task, every time the end user reject the final solution on ticket and change the status of the request from RESOLVED to REOPEN.

Any idea?

 

Best regards,

Fabian

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