gilta03

Tech Tip: Receiving fatal error when trying to start TDoD service and setup ALM Service

Discussion created by gilta03 Champion on Jan 18, 2017

This document can also be viewed here https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1717336.html 

 

Issue: 

After configuring the HP ALM Service and attempting to start the TDoD service, I am receiving the following error message:

 

FATAL - Exception occurred while starting service: Retrieving the COM class factory for component with CLSID {C5CBD7B2-490C-45F5-8C40-B8C3D108E6D7} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)). 

 

Environment:  

CA Test Data Manager (TDM)- Test Data on Demand (TDoD) and HP ALM. 

 

Cause: 

This error message means that you have not yet installed the HP Quality Center Connectivity tool. 

 

Resolution:

You will need to install the HP Quality Center Connectivity tool. Here are directions on how to do this:

  1. Open HP ALM in a web browser.
  2. Click the 'Tools' tab or the 'Add-Ins' page.
  3. Click the 'HP Quality Center Connectivity' option.
  4. Click the 'Download' button.
  5. Save the add-in file as TDConnect.exe.
  6. Run TDConnect.exe to install it.
  7. Re-start the HP ALM Service. 
  8. Re-start the TDoD Service.

Review the following documentation if you encounter any further issues:

 

Additional Information:

If you experience any issues, please open a support case by going to https://support.ca.com/irj/portal/newhome or calling CA Customer Care at one of these numbers http://www.ca.com/us/company/contact-us.html

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