Rally Software

  • 1.  Unable to view assigned user story

    Posted Jan 18, 2017 12:04 PM

    I have a developer who has been assigned a user story within his team however it is not visible in his view.  They are set as an editor and a team member so can't figure out why he cannot find the US.



  • 2.  Re: Unable to view assigned user story

    Posted Jan 19, 2017 09:19 AM

    When this happens to my users it's usually a project scoping problem. I'd check:

    1. If someone sends your user the direct URL to the story, can he see it or does he get an error?
    2. Assuming he can see it that way, is his project context in the project explorer the same as his teammates?
    3. If there are child projects, are you quite certain that the story in question is assigned to the project that your user is scoped to? If it's in a child project then make sure that he has the Show Items from Child Projects checkbox set.

    Failing all those solutions you might need to open a case with CA. Hope that helps.