Please, what is the exhaustive list of checks I should do to ensure tickets do not fail auto-assignment?
I have tried mapping all users to an active: Location and Group.
Request Areas are mapped with 'Auto-Assignment mode being Location based. Locations and Groups are populated.
Most of the tickets auto-assign correctly but about 5% of them do not. This 5% is about 20 tickets daily and so, it is undesirable as I have to re-assign daily.