AnsweredAssumed Answered

Problem with WebServices and KT

Question asked by andres.marquez on Jan 19, 2017
Latest reply on Oct 17, 2017 by KarenMatoke

HI,

 

I'm trying to use the webservices to do a query of KT with webservices, I'm using "Search" method, but when I want to sort by another field different to "Relevant" I get the following error "AHD03203:Wrong number of values from db" and in the stdlog "Could not create list using KD_list_web_HITS in factory KD:FAC:NC:ATTR:OB:MTH:".

 

For the test, I'm using the App SoapUi, and how example this is the parameters:

 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<soapenv:Header/>
<soapenv:Body>
<ser:search>
<sid>97288201</sid>
<problem>problemas</problem>
<resultSize>10</resultSize>
<properties>TITLE,DOC_TYPE_ID,HITS</properties>
<sortBy>HITS</sortBy>
<descending>1</descending>
<relatedCategories>1</relatedCategories>
<searchType>1</searchType>
<matchType>0</matchType>
<searchField>15</searchField>
<categoryPath></categoryPath>
<whereClause></whereClause>
<maxDocIDs>10</maxDocIDs>
</ser:search>
</soapenv:Body>
</soapenv:Envelope>

 

What is the problem??

 

Regards.

Outcomes