AnsweredAssumed Answered

Change Order cannot be closed

Question asked by Marco Antonio Velazquez Aldama on Jan 18, 2017
Latest reply on Apr 10, 2017 by andholmes

Hello everyone,

I'm working with CA SDM version 12.9, and we've implemented the change order module.

Everything works fine, but when we try to pass a check change command in progress to closed, it shows me the following message.

Closing code: Set whether the duration exceeds the limit of one or more 9999 hours, 99 minutes, 99 seconds in the respective duration fields.

You can help me, because it shows this message, if all the fields have been filled.

My flow is as follows:
Request for change to
Open to
Approval in progress for
Implementation to
Resolved to
Verification in progress for
Closed


When you change from status Verification in progress to closed, the field closing code is mandatory and when you try to choose an option, the problem is displayed.

I will be very grateful for your help.

Regards,
Marco Velazquez.

Outcomes