CA Service Management

Is there a way to send a ticket survey on demand for a specific ticket?

Hi sconnolly,

Basically you can send a survey for a ticket from any activity notification. "Closed" activity notification is a common one many people use as they want to send an survey invite when the ticket is closed.However, SDM allows you to send the survey invite from any activity notification(for example "Auto Close" when the ticket is auto-close).
Also you can send a survey based on the Request/Incident/Areas.
To conclude I can only say that we cannot manually on demand send the survey for a particular ticket.

Any more ideas on this from team are welcome.

Thanks

Junaid

As Junaid has indicated, the ability to manually initiate a SDM survey from a particular SDM ticket is currently NOT possible.

You can always submit an IDEA to have other community members vote and Product Management review.

Hi, 

Another approach can be to create your own activity that will be used to deserve that purpose only.

Some extra work and unsupported customization but technically feasible

My 2 cents

/J