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CA SDM Installation Error

Question asked by InfiniteLoop on Jan 21, 2017
Latest reply on Jan 23, 2017 by TMACUL

Hi everybody! 

 

I'm facing a problem during the installation of SDM, as I can see from the wizard it seems to fail with steps "Installing CA Service Desk Manager Database Schema Remotely" and "Configuring CA Service Desk Manager". 

SDM Installation Error

 

The database server is in other server and there're no firewalls, so it's not a connectivity problem. 

 

I already tried with no luck: 

- Restart the SDM and DB server.

- Download another DVD media from the server and an installation repair.

 

I'll attach the complete log files. 

 

Any help will be appreciated.

Thanks!

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