CA Service Management

Is there a NoConnect message that can be displayed for when USS processes are down?  I would want it to operate in the same way as the one for SDM:

C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\wwwroot\html\NoConnect.html

This way, when we need to bring USS down for maintenance, we can display a user-friendly message when users try to hit the web-page.  If no such functionality exists, then perhaps the developers will consider adding this as a future enhancement?

Scott,

SDM would show up with No Connect error if you're using SDM via Apache Web Server/IIS as the web server.   This is because, the webserver is just presenting you with the HTML page.

One would not see that same message if you are using SDM over Tomcat, for example, if Tomcat engine itself is not available.  OR if IIS/Apache Web Server is down on SDM.

In a similar fashion, USS is dependent on Tomcat to serve as web server for both HTML and Java content.  And when USS goes down, USS Tomcat goes down as well and that's why you wont be able to present such a under-maintenance page using USS native code.

A DNS redirect of some sort might help in such case, where in if USS is under maintenance you'd configure your DNS alias for USS to hit some under-maintenance page on some active web server.

_R