DX NetOps

Hi folks

I'm running 10.2 on Windows 2012 R2 and for some reason can not get the GIS to

display any models. I've tried using both a global collections (GC) and using IP address

list to no effect.

I'm certain everything is as it should be since I can configure my initial GIS view and the stdout.log

shows "Using gisGC.cfg" but nothing is showing up on the map. I've made sure my models have

the syslocation info required and I'm using very generalised addresses info that when entered 

directly into google maps does go to a specific location.

I did have this working on an earlier version (like 10.1) but never really used it since but now

I can't get it to work. 

Thanks and regards

Marcel.

Marcel,

I just ran a quick test with 10.2 on Linux and was successful.

Ensure the GC specified in the GCName parameter of the gisGC.config file and the name of the GC are exactly the same.

Ensure the sysLocation attribute of the model is filled in with a proper location.

Reference https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1086811.html 

Joe

Hi Joe

Thanks for the reply. I have, again, checked all that you have mentioned.

Still no joy. 

Any idea regarding a log file I can check perhaps? Maybe something

with more detail than the Tomcat stdout file?

Regards

Marcel.

Marcel,

No other log file that I am aware of. Do you have Spectrum integrated with CA SiteMinder SSO? If so, then that would be the reason it does not work.

Other than that, the only thing I can recommend is to open a case with CA Spectrum support, provide a copy of your database and gisGC.config file for testing in the lab.

Joe

Problem solved:

I did not have any SiteMinder integration etc etc.

My problem was solved by CA support - I had to get a Google API license key (which was free).

even though I only had 20 devices in my GIS global collection. At least it works now and my models 

are being displayed. 

Thanks for all the help.

Regards