I am receiving the error " Exception in SmDsObj: Failed to retrieve directory services provider from registry " in the smps.log on Policy Server Startup. This is a new install Policy Server 12.6.01 on Red Hat Linux 7. According to Error Messages - CA Single Sign-On - 12.6.01 - CA Technologies Documentation , this means that the policy server failed to lookup a DS provider. The documentation recommends to check if the provider shared library can be loaded by the policy server process. Which library is the provider shared library and where is it located? I am able to communicate over port 389 from policy server to Directory Services, but it appears the underlying ldap client is not loading properly.