CA Service Management

Hi Folks,

   We have to filter subject line which contain string like  "test [use this bracket] test 2"  . As in SDM   square bracket "[" is used as a keyword. So can I filter anyway my string in subject line which contains the square bracket. We need to create Incident with the above subject line.

Thanks,

Vikash

Hi Vikash,

Just to confirm - what you want is to be able to use brackets in the subject line content and have maileater filter by the content including the brackets correct?

I dont know that this can be done from what I am finding

Jon I.

Yes Jon,

You are correct. We need to filter the content within the bracket itself in the mail eater rule.

Regards,

Vikash

Hi Vikash,

The Maileater filtering is based on regex. Although not tested on my side yet, you should be able to pull this of. You just need to understand how regex interprets things. The link might help in order to figure out how to code your Maileater Rule correctly:

RegExr: Learn, Build, & Test RegEx 

I believe regex is also mentioned in one of the sections of the documentation...

Kind Regards,

Brian

Hi Vikash,

\[toto\] as a regex traps [toto] but not toto.