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System Errors in app service

Question asked by TiagoAb on Jan 27, 2017
Latest reply on Feb 1, 2017 by Suman Pramanik

Hello everyone,

 

There is somewhat a recurring issue with one of our productions environments with ca ppm 14.3.0.298 (with sql server 2012), in which the app service seems not to be working properly, when its like this it doesn't even show the login screen. The average user load is around 300-400 users logged in, during peek times.

The application seems to work fine after a service restart, but this is causing some issues in the user experience having to restart the services every time this happens so i was wondering if there is any hints on what the issue might be. I attached the logs from the app-ca.log and app-system.log.

 

Is this a problem with the database connection? or some kind of configuration of the application? Do i need to schedule a service restart for the app service?

 

Thank you!

 

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