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Service Catalog installation error

Question asked by InfiniteLoop on Jan 29, 2017
Latest reply on Jan 30, 2017 by InfiniteLoop

Hi everyone! 

 

After a success installation of SDM, now I'm facing some problems with Service Catalog. It fails always at the following step: 

 

Checking the logs I found this error:

 

2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] ProgressPage - Task Changed Instalación de CA Service Catalog
2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] Task State Changed. TaskID: task.install_slcm,Instalación de CA Service Catalog, Old State: pending, New State:running
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [ProgressUpdateTask] class com.ca.smsi.installui.tasks.ProgressUpdateSLCMInstall :::: Thread-16
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Saving task 'task.install_slcm' status to DB ....
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Saving component install state to database.
2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Insert/Update Parameters: productCode (2); currVersion (14.1); status(running); packageId(task.install_slcm)
2017/01/29 16.36.34.508 INFO [Thread-16] [AbstractProgressUpdate] running Progress Update for SLCM Install
2017/01/29 16.36.34.567 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Query Parameters: lower(machineName) - (sdmappgye02); lower(packageid) - (task.install_slcm); productCode(2)
2017/01/29 16.36.34.569 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] al_cdb_componentinstallstate count 1
2017/01/29 16.36.34.573 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2017/01/29 16.36.34.573 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Task 'task.install_slcm' status saved to DB ....
2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [Task] Running: Instalación de CA Service Catalog
2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [InstallSLCM] Service Catalog Install/Upgrade started.
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM installer.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_installer.properties
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM config.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Installation Location : C:\Program Files\CA\Service Catalog
2017/01/29 16.36.34.579 DEBUG [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Default EEM Application nameService Catalog
2017/01/29 16.36.39.769 ERROR [DeployThread: Instalación de CA Service Catalog] [ConfigurationGenerator] Failed to generate response file
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at java.util.Properties.setProperty(Unknown Source)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)
2017/01/29 16.36.39.771 ERROR [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Exception while generating slcm properties file
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at java.util.Properties.setProperty(Unknown Source)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)

 

 

I check out the %temp% folder and there's no slcm_installer.properties or slcm_config.properties files. I'm wondering if the path to this file may be the reason: C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties

 

Thanks!

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