CA Service Management

Hi everyone! 

After a success installation of SDM, now I'm facing some problems with Service Catalog. It fails always at the following step: 

Checking the logs I found this error:

2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] ProgressPage - Task Changed Instalación de CA Service Catalog
2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [ProgressPage] Task State Changed. TaskID: task.install_slcm,Instalación de CA Service Catalog, Old State: pending, New State:running
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [ProgressUpdateTask] class com.ca.smsi.installui.tasks.ProgressUpdateSLCMInstall :::: Thread-16
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Saving task 'task.install_slcm' status to DB ....
2017/01/29 16.36.34.508 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Saving component install state to database.
2017/01/29 16.36.34.508 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Insert/Update Parameters: productCode (2); currVersion (14.1); status(running); packageId(task.install_slcm)
2017/01/29 16.36.34.508 INFO [Thread-16] [AbstractProgressUpdate] running Progress Update for SLCM Install
2017/01/29 16.36.34.567 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Query Parameters: lower(machineName) - (sdmappgye02); lower(packageid) - (task.install_slcm); productCode(2)
2017/01/29 16.36.34.569 INFO [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] al_cdb_componentinstallstate count 1
2017/01/29 16.36.34.573 DEBUG [DeployThread: Instalación de CA Service Catalog] [DatabasePersister] Update to al_cdb_componentinstallstate successful
2017/01/29 16.36.34.573 INFO [DeployThread: Instalación de CA Service Catalog] [DeployThread] Task 'task.install_slcm' status saved to DB ....
2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [Task] Running: Instalación de CA Service Catalog
2017/01/29 16.36.34.574 INFO [DeployThread: Instalación de CA Service Catalog] [InstallSLCM] Service Catalog Install/Upgrade started.
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM installer.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_installer.properties
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] SLCM config.properties path C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties
2017/01/29 16.36.34.578 INFO [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Installation Location : C:\Program Files\CA\Service Catalog
2017/01/29 16.36.34.579 DEBUG [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Service Catalog Default EEM Application nameService Catalog
2017/01/29 16.36.39.769 ERROR [DeployThread: Instalación de CA Service Catalog] [ConfigurationGenerator] Failed to generate response file
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at java.util.Properties.setProperty(Unknown Source)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)
2017/01/29 16.36.39.771 ERROR [DeployThread: Instalación de CA Service Catalog] [SLCMHelper] Exception while generating slcm properties file
java.lang.NullPointerException
at java.util.Hashtable.put(Unknown Source)
at java.util.Properties.setProperty(Unknown Source)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMInstallConfigFiles(ConfigurationGenerator.java:195)
at com.ca.smsi.installcore.ConfigurationGenerator.generateSLCMConfigFiles(ConfigurationGenerator.java:104)
at com.ca.smsi.installcore.util.SLCMHelper.prepareAndGenerateSLCMProperties(SLCMHelper.java:269)
at com.ca.smsi.installui.tasks.InstallSLCM.run(InstallSLCM.java:47)
at com.ca.smsi.wizard.task.Task.start(Task.java:222)
at com.ca.smsi.installcore.DeployThread.run(DeployThread.java:455)

I check out the %temp% folder and there's no slcm_installer.properties or slcm_config.properties files. I'm wondering if the path to this file may be the reason: C:\Users\caadmin\AppData\Local\Temp\\slcm_config.properties

Thanks!

Hi,

the only idea on this place I have ...

Did you start installation as administrator?

Regards,

Peter

Hi Peter,

Yes, I started it as admin. And also had try restarting the servers and repair the installation without luck.

Regards.

It's likely this may be permissions (or something other) as the path is the same from a local successful install where slcm_installer.properties and slcm_config.properties exists under %temp%:

SLCM config.properties path C:\Users\ADMINI~1\AppData\Local\Temp\\slcm_config.properties

I would recommend checking the following for any related errors around 2017/01/29 16.36.34.579:

1) Windows Event Viewer logs (Administrative Tools > Event Viewer > Windows Logs > Application/Security/System)

2) ..\Service Catalog\logs\install\* if they were updated 

3) %temp%\CA_Service_Catalog_Install.log if it was created

Hi Jason,

I checked what you told me: 

1) Nothing unusual in Windows Logs.

2) There's no Service Catalog folder in Program Files.

3) The file wasn't created. 

There's no install/config properties files generated in %temp% folder because of the error, so the "Installing Service Catalog" step actually never starts.

Any other idea?

Thanks!

Again it was a password issue! Now I know that the EiamAdmin, sa and mdbadmin passwords shouldn't be too complex with special characters like "&" "<" or "$".

Now the installation is running.

Thanks everyone!