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CA Service Catalog - Managing attach on multiple servers

Question asked by Sutot on Jan 30, 2017
Latest reply on Jan 30, 2017 by Louis_van_Amelsfort

Hi all,

 

in my environment there are two CA Service Catalog servers (balanced by a network load balancer).

 

How is the best way suggested by CA to manage attachments? My question is about this potential issue:

 

- a user log in on server A and add an attachment to a ticket. File is stored on "%USM_HOME%/filestore/request" directory on server A

- user login again to catalog, but on server B: attachment cannot be downloaded and an error appears

 

Best regards,

S.

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