CA Service Management

  • Private Community

  • 1.  CA Service Catalog - Managing attach on multiple servers

    Posted Jan 30, 2017 05:13 AM

    Hi all,

     

    in my environment there are two CA Service Catalog servers (balanced by a network load balancer).

     

    How is the best way suggested by CA to manage attachments? My question is about this potential issue:

     

    - a user log in on server A and add an attachment to a ticket. File is stored on "%USM_HOME%/filestore/request" directory on server A

    - user login again to catalog, but on server B: attachment cannot be downloaded and an error appears

     

    Best regards,

    S.



  • 2.  Re: CA Service Catalog - Managing attach on multiple servers
    Best Answer

    Broadcom Employee
    Posted Jan 30, 2017 07:31 AM

    Good Afternoon Salvatore.
     
    As in answering your question, please check on this page:
    https://docops.ca.com/ca-service-management/14-1/en/implementing/implementing-ca-service-management-14-1/step-4-install-or-upgrade/implementing-ca-service-catalog/step-3-perform-ca-service-catalog-post-installation-tasks#Step3-PerformCAServiceCatalogPost-InstallationTasks-SetUpSingleLocationforSharedFiles
    In section/paragraph: Set Up Single Location for Shared Files
     
    Thanks in advance and kind regards, Louis van Amelsfort.