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  • 1.  App and bg logs are not capturing after patch upgrade

    Posted Jan 28, 2017 04:01 AM

    Hi All,

     

    App and bg logs are not capturing after patch upgrade (patch 9 in 14.3). But app-system and bg-system logs are capturing.

    Could anyone can help us.

     

    Thanks,

    Agin



  • 2.  Re: App and bg logs are not capturing after patch upgrade

    Broadcom Employee
    Posted Jan 29, 2017 07:38 AM

    Hi Agin,

     

    Can you please explain what is not captured?  Also can you restart and see if that makes any impact.

     

    Regards 

    Suman 



  • 3.  Re: App and bg logs are not capturing after patch upgrade

    Posted Jan 31, 2017 08:11 AM

    Suman,

     

    Actually after the patch upgrade, the app-ca.log and bg-ca.log is not updating. But the application is up and running and scheduled jobs are also working fine.

    App-system and bg-system logs are updating as usual. 

     

    While going through logger.xml it is seen that there is change in the snippet. 

    <category additivity="false" name="com.niku">
    <priority value="warn"/>
    <appender-ref ref="DWH"/>
    </category>

    Hence we changed it back to "STDOUT" and restarted the services.

     

    Thanks,

    Agin



  • 4.  Re: App and bg logs are not capturing after patch upgrade

    Broadcom Employee
    Posted Jan 31, 2017 10:04 AM

    Hi Agin,

     

    You can revert back the logger.xml from C:\PPM_HOME\.setup\templates\config and I would discourage change anything directly in logger.xml unless requested by CA Support for troubleshooting purpose.

     

    Regards

    Suman Pramanik



  • 5.  Re: App and bg logs are not capturing after patch upgrade

    Posted Feb 16, 2017 08:53 AM

    Hi Suman,

     

    sorry for the late response.

     

    We have reverted back the logger file from .setup\templates\config  and not the logger.xml directly. It was a tongue slip (last reply)

     

    Thanks,

    Agin