DX Unified Infrastructure Management

  • 1.  cdm probe not picking up the port

    Posted Jan 29, 2017 01:45 AM
      |   view attached

    cdm probe is not picking up the port & pid even after deployed different versions of probe, but still the probe is red in state.

    OS:- Linux

    robot version:- 7.80

     

    Please suggest way possible.



  • 2.  Re: cdm probe not picking up the port

    Posted Jan 30, 2017 09:23 AM

    Hi,

     

    There are couple of things to check here:

    1 - ensure that iptables allow the next port in the range to be used

    2 - check the controller logs for any errors

    3 - try setting a first port number to blank, then restart the controller. The controller will select the next available port. 

     

    I would suggest that you raise a case if the above do no help with this issue. 



  • 3.  Re: cdm probe not picking up the port

    Posted Feb 06, 2017 01:55 AM

    Hi Mark,

     

    I have performed all the 3 steps from 1-3 but still the issue persists. cdm probe is not picking up the port & pid rest all the probes are working fine.

    There is also no error reported in controller logs.



  • 4.  Re: cdm probe not picking up the port

    Posted Feb 06, 2017 11:42 AM

    It is only with cdm probe or other probes too? 



  • 5.  Re: cdm probe not picking up the port

    Posted Feb 08, 2017 02:15 AM

    it is only with CDM probe only.



  • 6.  Re: cdm probe not picking up the port

    Posted Feb 22, 2017 04:49 AM

    Still issue is same. The CDM version is upgraded but cdm probe is not picking up the port.



  • 7.  Re: cdm probe not picking up the port

    Posted Feb 22, 2017 08:29 AM

    Please open a support case for this ..need to look into system and agents



  • 8.  Re: cdm probe not picking up the port

    Posted Feb 06, 2017 05:39 PM

    The cdm probe version in the attached screen shot is 4.81 which is way too old . Did you try with any of the latest releases ?

     

    Also anything being written to the cdm log ?



  • 9.  Re: cdm probe not picking up the port

    Posted Oct 29, 2018 11:16 AM

    Hi ,

     

    I am facing the exact same issue, only cdm is showing error and not picking port as well as pid.

    Also , i noticed that robot was down and came up just few minutes before cdm max restart alert came.

    Is it related to agent down and also what is the reason behind this ?

     

    Thanks

    Anmol