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Unable to send email to external users from Clarity

Question asked by danish on Jan 30, 2017
Latest reply on Feb 8, 2017 by Elizabeth_Mark-Hollandsworth

I am unable to send email to external ids (like yahoo,gmail etc) from Clarity. I have configured my mail server details correctly and I am able to send custom email,action item to internal users from Clarity.

I read  the thread https:/communities.ca.com/message/10046518 but of no help.

I reached to my network admin and we are able to send external email by using OUTLOOK and using same "default sender" which is configured in NSA so he says server details and sender address all fine.

Can someone help me in this regard ?

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