AnsweredAssumed Answered

Promote Changes from Test to Prod

Question asked by TheKatherine on Jan 31, 2017
Latest reply on Feb 1, 2017 by Lindsay_Estabrooks

Currently our Service Desk Manager data (categories, groups, etc.) does not match in TEST vs PROD.


Recently in TEST, many changes were made and I need to find out the steps on how to get those changes into our production environment without having to do it manually (as it took a few weeks to do in test):


  1. Area
    • some made inactive
    • symbol field changed
    • new area created
  2. Area Property List (Area > Properties tab)
    • some made inactive
    • sequence # and/or label changed
    • new property created
  3. Property Validation Rule
    • description field added or changed
    • property value added or changed
    • new rule created
  4. Groups
    • some made inactive
    • group name field changed
    • new group created


Is there a fairly easy way to do this ... maybe export/import table or excel file?



thank you