Clarity

  • 1.  Issue Owner not receiving Notifiaction when new issue is xog

    Posted Feb 01, 2017 01:24 AM

    When we create an issue from Issue/Risk/Change manually by click on new issue the issue owner gets the Notification mail and he his notification can been seen his Notification portlet, but when we are creating a new issue via xog he is not getting any notification email.

    Can anyone explain me why it so ?



  • 2.  Re: Issue Owner not receiving Notifiaction when new issue is xog

    Posted Feb 01, 2017 04:18 AM

    Can you check if the user has the notifications checkbox for risks/issues/requests checked ?



  • 3.  Re: Issue Owner not receiving Notifiaction when new issue is xog

    Posted Feb 05, 2017 02:49 AM

    Notification checkbox is checked and he can receive email when we create an issue from new but not when we xog a new issue.



  • 4.  Re: Issue Owner not receiving Notifiaction when new issue is xog

    Posted Feb 02, 2017 01:18 AM

    Hi,

     

    There is a known defect reported on 14.1, for this issue - CLRT-77547. So, which version of PPM are you encountering this in?



  • 5.  Re: Issue Owner not receiving Notifiaction when new issue is xog

    Posted Feb 05, 2017 02:49 AM

    User has his notifications Checkbox checked for risk/issue/request and as i mentioned he is receiving email when I am createting an issue from new button but he is not receiving when I am xogging an issue. I am on 14.2 with the patches applied (14.2.0.237 011 4).