CA Service Management

Hi Team,

Whenever a user log in to Service Desk console, the tab that opens on home page is the last tab the user was working on. If we want to always open the first tab (for example Service Desk tab) whenever the user log in, is it possible to configure?

If yes, kindly suggest how it can be achieved?

Thanks & Regards,

Balram

Hi Balram,

I think this can be done, by swapping\changing the order of the tabs for the role. 

Let me know if this helps?

Kind Regards,

Brian

Hi Brian,

Thanks for your response!

Changing the order of tabs will change the way they are displayed after login to servicedesk console. But the tab that will be opened after login will keep on changing as per session history.

Regards,

Balram

Can this preference be of any help?

SDM -> View -> Preferences ->

Hi Raghu,

Thanks for your response!

It will control the role that will be opened after login but the tabs within that role will behave in the same manner.

Regards,

Balram

Balram, this is controlled by  WEB_TOOLBAR_TAB in USP_PREFERENCES...for the first tab, its value is 0.

Every time a session ends SDM updates WEB_TOOLBAR_TAB to sync its value with the tab value before the session ends. So

if you want all future logins go the first tab directly, somehow you would need to update this field value 0 for all records in USP_PREFERENCES

table. For example, a trigger in mdb that when this field is updated the trigger resets its value to 0. Thanks _Chi

Hi Chi,

Thanks for your response!

Can we achieve this with the help of a spel code?

Regards,

Balram

Balram, I would say that would be a long shot...the difficulty is I am not sure what trigger can trigger the custom spel code. Thanks _Chi

Hi Balram.Deswal,

You can implement this customization by placing the following files in nx_root/site/mods/magic.  Let me know if you have any questions.

This trigger will fire when WEB_TOOLBAR_TAB is changing and replace the new value with 0.

preferences.mod

MODIFY USP_PREFERENCES POST_VALIDATE zSetTab() 10000 FILTER(WEB_TOOLBAR_TAB {} && EVENT("INSERT UPDATE"));

preferences.spl

USP_PREFERENCES::zSetTab(...) 
{ 
string method; 
method ="USP_PREFERENCES::zSetTab"; 
logf(MILESTONE, "%s started", method);

uuid who; 
send_wait(0,top_object(), "call_attr", "cnt", "current_user_id"); 
who=msg[0]; 
send_wait(0, top_object(), "call_attr", "api", "update_object_super", who, persistent_id, 0, "WEB_TOOLBAR_TAB", 0); 
logf(MILESTONE, "%s ended", method);
}

Hi Grant,

Thanks for providing the solution. It is working as expected.

Regards,

Balram

You're welcome!