CA Service Management

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  • 1.  Language support for ITIL content

    Posted Feb 02, 2017 03:19 PM

    Hi support,

     

    I'm implementing a 14.1 Service Management solution and as a best practice installed the ITIL content package for SDM. The documentation says It brings new html forms to use the changes in the db tables: Content Pack for ITIL CA Service Desk Manager - CA Service Management - 14.1 - CA Technologies Documentation 

     

    The problem is that the language of the implementation is Spanish, but the ITIL forms are in English... there's no support for those html forms in other languages? I need to translate them manually? 

     

    Thanks!



  • 2.  Re: Language support for ITIL content

    Posted Feb 06, 2017 07:32 AM

    Hello,


    I had the same problem with brazilian portuguese. The answer from brazilian CA Support Team was "this package is supplied only in english". I don't need to say that we don't install it.