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Is there a way to modify a group of selected tickets?

Question asked by RichFTB on Feb 2, 2017
Latest reply on Feb 2, 2017 by Chi_Chen

We did not have the "SLA service type attached event" set up properly so many tickets that did break our enterprise established SLA timelines did not update properly to indicate this causing our reporting to become inaccurate.  Another thing to keep in mind is that most of the several thousand tickets in question are already closed.  

 

I am hoping to find some command similar to PDM_LOAD that will allow me to change the "SLA_VIOLATION" attribute to show that they did in fact break SLA and be able to report on them.  I do realize that since the events did not attach/fire properly that I will have to have the group requesting this update manually research the tickets that should be updated. 

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