AnsweredAssumed Answered

How can I customize the tickets queue?

Question asked by Alorente on Feb 7, 2017
Latest reply on Feb 8, 2017 by Alorente

Good morning all.

Here in the work we use CA Service Desk Manager.

When I'm looking at the Incident list, I have the following columns: Incident #, Summary, Priority, Category, Status, Affected End User, Assigned To and Projected Violation.

Is there a way I can include a column with the Open Date information, and another column containing the date and time when the last update was done on the tickets?

 

Thank you for your attention.

 

Anderson

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