Good morning all.
Here in the work we use CA Service Desk Manager.
When I'm looking at the Incident list, I have the following columns: Incident #, Summary, Priority, Category, Status, Affected End User, Assigned To and Projected Violation.
Is there a way I can include a column with the Open Date information, and another column containing the date and time when the last update was done on the tickets?
Thank you for your attention.