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Configure REST SSL on CA ServiceDesk 14.1

Question asked by JacquesGeldenhuys on Feb 8, 2017
Latest reply on Feb 27, 2017 by JacquesGeldenhuys

Hi All


I'm trying to configure the REST service for SSL whereby the Andoid App 'CA Service Management' makes use of a SSL url within the Android App.


To make my setup more complicated, Service Desk and Mobility runs on the same server and can I ONLY use port 443 for both environments. The server is an Application Server (Advance Availablity). I believe the solution is IP Binding, I allocated an additional IP to this server and configured my CATALINA_BASE (server.xml) to use the one IP that redirects to SSL (443)

The second IP I configured within CATALINA_BASE_REST (server.xml) to use and redirects to SSL (443) for the Android Mobile App


The *.xml looks something like that ...


<Connector connectionTimeout="20000" address="*.*.*.*" port="8050" protocol="HTTP/1.1" redirectPort="443"/>


<!-- A "Connector" using the shared thread pool-->
<Connector executor="tomcatThreadPool"
port="8080" protocol="HTTP/1.1"
redirectPort="8443" />
<!-- Define a SSL HTTP/1.1 Connector on port 8443
This connector uses the JSSE configuration, when using APR, the
connector should be using the OpenSSL style configuration
described in the APR documentation -->


protocol="org.apache.coyote.http11.Http11NioProtocol" address="*.*.*.*" port="443" SSLEnabled="true" acceptCount="100" clientAuth="false" disableUploadTimeout="true" enableLookups="false" keystoreFile="***" keystorePass="***" keystoreType="PKCS12" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" cheme="https" secure="true" sslProtocol="TLS"


Via chrome browser was I able to login and authenticate "https://*.*.*.*/casdm/ " 

... BUT .. the Andoid App does not want to authencate me, error message "No Response from Server. Please contact your administartor"


Can anybody assist