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few question related to pdm_maileater_nxd deamon

Question asked by CodeGeek on Feb 8, 2017
Latest reply on Feb 8, 2017 by Sandra_Antunes

Hi community,


pls help me to understand about mail eater and animator functionality?


1. from which folder in Service Desk installation that mail eater takes the mails from mailbox and processes?

2. Where can i found the deliverable mails and un processed mails?

3. In which folder that i need to clean up to decreased the load on mail eater process.

4. Is animator process is responsible in creating the tickets from mail eater process ?


Thank you