Maybe someone could identify this error.
A user's scoreboard count for unassigned request ticket is not updated. It doesn't show the updated count no matter how many times she click the "Update Count" tab.
The scoreboared node shows (1) unassigned request ticket but when she click the requests, it shows 4 unassigned request tickets.
She did not customized her scoreboard and already deleted cache and cookies. She have also tried clicking the reset tree.