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Block the ability to be able to select a group when creating or transferring requests only

Question asked by vchinni on Feb 10, 2017
Latest reply on Feb 13, 2017 by vchinni

 

We want to block the ability for analysts to be able to select a specific group when creating or transferring requests only. The analysts should still be able to see tickets assigned to that group though and our objective is to prevent accidental assignment of Requests to that group.

 

I have already tried the following DP constraints but to no luck yet. Please let me know of how I can accomplish this requirement.

 

table: ca_contact

type: view

constraint: group != U'xxxx'

 

table: call_req

type: create

constraint: group != U'***'

 

table: call_req

type: update

constrain: group != U'***'

 

table: call_req

type: view

constraint: group != U'***'

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