Symantec IGA

We have a custom data element in an email policy which returns a list of all roles a user is a member of :

So the Final role list data element might have somethign like <RoleName1>,<RoleName2>,<RoleName3>,<RoleName4>

dispalyed in a single line and we want to split it into multiple rows.

I tried using s javscript to split it based on occurance of comma but it didnt work, neither putting simply <BR> tag worked.

Anyone has any tips on this.

Thanks

Hello,

You can create another custom data element to parser the membership list and separate each of the role.

Below is an example that works in my environment:

The first one is to retrieve the user's membership. I assume you have something similar.

The second one is to remove the delimiter and add a carriage return, below is the configuration:

Please note, membership list has this format: abc^def^ghi.

You need to provide correct delimiter in your membership to the sub-string to be replaced, i.e coma

Cheers

Lien

we had tried that but it disaplayed the <br /> instead of seperating. Have you tried displaying the email with this.

hmm...that's a bit odd.

This is what I got from the email:

What is the IM version that you have?

Can you share the email policy setup?

12.6 SP4. Actually I cant share it since its not test email policy but if you could share your test email template it woudl be of great help.

Looks like when <br /> element is part of {'role_lis'} it being considered  a part of the string rather than part of html element. I have also tried putting '<br />' and ''<br />'' but it just dispalyes as it it.

I saw in the log the following:

"PX_GENERATED_DYN_DATA_DYNAMIC_CUSTOM-Final_Role_List": Test_GD6&#60;br /&#62;Test_GD&#60;br /&#62;Test_GD4

This issue is fixed in 12.6.08 

00174794 IM Server Email sent through Policy Express is not displayed properly if the email body contains angular brackets, that is, < and >.

I am glad you found the version that fixed the issue.

My environment is also R12.6 SP4 and the <br /> tag works fine for me. The difference between our configuration is: you have policy express to send emails, I directly setup and test the email policy: System --> Email --> Create Email.

I am not uding policy xpress I also have email policy i.e System>Email>Create email

Even when you create an email and use custom data elements , i guess in the backend its still PX_GENERATED_DYN_DATA_DYNAMIC_CUSTOM-<element name> which is calculated.

Could you send me the xml of you email policy which works with the br element.

Here is the xml for the email policy I setup:

 <ManagedObject type="EMAIL EXPORT" friendlyName="Role Change Notification">
  <Attribute name="friendlyName">Role Change Notification</Attribute>
  <Attribute name="enabled">false</Attribute>
  <Attribute name="category">Roles</Attribute>
  <Attribute name="description"></Attribute>
  <Attribute name="runOnce">false</Attribute>
  <Attribute name="priority">0</Attribute>
  <Attribute name="type">EVENT</Attribute>
  <Attribute name="system">false</Attribute>
  <Attribute name="template">Email</Attribute>
  <Attribute name="templateData"></Attribute>
  <Attribute name="whenToRun"><![CDATA[<Related>
<WhenToRun>
<Attribute name="type">SUBMITTED_TASK</Attribute>
<Attribute name="step">TASK_COMPLETED</Attribute>
<Attribute name="eventName">ModifyUser</Attribute>
</WhenToRun>
</Related>
]]></Attribute>
  <Attribute name="dataElements"><![CDATA[<Related>
<DataElement>
<Attribute name="friendlyName">New Role List</Attribute>
<Attribute name="elementType">element.type.string.parser</Attribute>
<Attribute name="subElement">element.string.manipulation.replace.all</Attribute>
<Attribute name="priority">1</Attribute>
<PxParameter extraInfo="" index="1" uiType="TYPED">{'Role_List'}</PxParameter>
<PxParameter extraInfo="" index="2" uiType="TYPED">^</PxParameter>
<PxParameter extraInfo="" index="3" uiType="TYPED">&lt;br /&gt;</PxParameter>
</DataElement>
<DataElement>
<Attribute name="friendlyName">PX_GENERATED_RECIPIENT_RECIPIENT_STATIC-test.user@ca.com</Attribute>
<Attribute name="elementType">element.type.constant</Attribute>
<Attribute name="subElement">element.constant.get</Attribute>
<Attribute name="priority">-1</Attribute>
<PxParameter extraInfo="" index="1" uiType="TYPED">test.user@ca.com</PxParameter>
</DataElement>
<DataElement>
<Attribute name="friendlyName">PX_GENERATED_DYN_DATA_DYNAMIC_CUSTOM-New Role List</Attribute>
<Attribute name="elementType">element.type.constant</Attribute>
<Attribute name="subElement">element.constant.get</Attribute>
<Attribute name="priority">-1</Attribute>
<PxParameter extraInfo="" index="1" uiType="TYPED">{'New Role List'}</PxParameter>
</DataElement>
<DataElement>
<Attribute name="friendlyName">PX_GENERATED_DYN_DATA_DYNAMIC_ATTRIBUTE-manager</Attribute>
<Attribute name="elementType">element.type.user.attribute</Attribute>
<Attribute name="subElement">element.user.attribute.get</Attribute>
<Attribute name="priority">-1</Attribute>
<PxParameter extraInfo="" index="1" uiType="SELECTED">manager</PxParameter>
</DataElement>
<DataElement>
<Attribute name="friendlyName">PX_GENERATED_DYN_DATA_DYNAMIC_ATTRIBUTE-%USER_ID%</Attribute>
<Attribute name="elementType">element.type.user.attribute</Attribute>
<Attribute name="subElement">element.user.attribute.get</Attribute>
<Attribute name="priority">-1</Attribute>
<PxParameter extraInfo="" index="1" uiType="SELECTED">%USER_ID%</PxParameter>
</DataElement>
<DataElement>
<Attribute name="friendlyName">Role_List</Attribute>
<Attribute name="elementType">element.type.admin.roles.membership</Attribute>
<Attribute name="subElement">element.admin.roles.get</Attribute>
<Attribute name="priority">0</Attribute>
</DataElement>
</Related>
]]></Attribute>
  <Attribute name="entryRules"><![CDATA[<Related/>
]]></Attribute>
  <Attribute name="actionRules"><![CDATA[<Related>
<ActionRule>
<Attribute name="friendlyName">Email rule</Attribute>
<Attribute name="priority">0</Attribute>
<Attribute name="description"/>
<Conditions/>
<AddActions>
<ActionElement>
<Attribute name="friendlyName">Send email</Attribute>
<Attribute name="actionType">action.name.send.mail</Attribute>
<Attribute name="subAction">action.mail.mail</Attribute>
<Attribute name="priority">0</Attribute>
<PxParameter extraInfo="" index="1" uiType="TYPED">{'PX_GENERATED_RECIPIENT_RECIPIENT_STATIC-test.user@ca.com'}</PxParameter>
<PxParameter extraInfo="" index="2" uiType="TYPED"/>
<PxParameter extraInfo="" index="3" uiType="TYPED"/>
<PxParameter extraInfo="" index="4" uiType="TYPED">Role Change Notification Email</PxParameter>
<PxParameter extraInfo="" index="5" uiType="TYPED">&#13;
&lt;html&gt;&#13;
  &lt;head&gt;&#13;
&#13;
&#13;
  &lt;/head&gt;&#13;
  &lt;body&gt;&#13;
    &lt;p&gt;Dear {'PX_GENERATED_DYN_DATA_DYNAMIC_ATTRIBUTE-manager'},&lt;/p&gt;&#13;
    &lt;p&gt;This is the final admin role membership list for {'PX_GENERATED_DYN_DATA_DYNAMIC_ATTRIBUTE-%USER_ID%'}:&lt;/p&gt;&#13;
    &lt;p&gt;{'PX_GENERATED_DYN_DATA_DYNAMIC_CUSTOM-New Role List'}&lt;/p&gt;&#13;
    &lt;p&gt;Thank you&lt;/p&gt;&#13;
  &lt;/body&gt;&#13;
&lt;/html&gt;</PxParameter>
</ActionElement>
</AddActions>
<RemoveActions/>
</ActionRule>
</Related>
]]></Attribute>
 </ManagedObject>

Strangely enough with your policy structure as welll I got the following:

Dear ,

This is the final admin role membership list for t_rr10:

End User<br />Admin User

Thank you

I think it is better you open a support ticket so that we can take a more closer look into your environment :-)