Everything you wanted to know about Auto-close, in Service Desk

Discussion created by Kyle_R Employee on Feb 14, 2017
Latest reply on Aug 30, 2018 by Kyle_R

Hello Everyone,


I've just posted a comprehensive document on the CA Service Desk Manager "Auto-close" functionality here:


Understanding, Configuring and Troubleshooting CA Service Desk Manager “Auto-close” Functionality


Okay, it might not be everything that you wanted to know about Auto-close - but I hope it comes close! 


Auto-close in a nutshell: Automate closure of tickets based on the number of hours they have been in a Resolved type Status. This document will be particularly useful for sites that span timezones.



Thanks, Kyle_R.