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IRF

Question asked by jnastasi on Feb 14, 2017
Latest reply on Feb 15, 2017 by MWNiebuhr

We have a PAM process attached to a SDM Change Category. We are pulling in details from the Change Order and saving them as Process Variables and using the Process Variables throughout the Process.

Part of the Process is to send an IRF (Interaction Request Form) to the Requester of the Change Order, this all works as designed.

My question is how can I populate a Process variable to a field on the IRF (in this case Affected End User to the name field in the IRF)?

I have tried adding the following lines to the Form Data Initialization Code in the User Tasks section for the Assign User Task operator:

Form.txtEmpName=Process.affected_contact_combo_name;

 

When the form is displayed to the user the name field the 'Name' field is still blank.

 

Thank You,

Joe Nastasi

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