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AutoFill Group in CA ServiceDesk

Question asked by jwood1 on Feb 16, 2017
Latest reply on Feb 17, 2017 by jwood1

Within Service Desk the group is autofilled when the category is selected in incidents/requests etc.

 

Is there a way we can make the group field Readonly but the autofill from the category still works when the category is selected?

 

The out the box statement:

<PDM_MACRO name=dtlLookup hdr="Group" attr=group evt="onBlur=\\\"detailSyncEditForms(this)\\\"" make_required=yes>

 

If we change it to:

<PDM_MACRO name=dtlReadonly hdr="Group" attr=group>

The behaviour changes and only when the ticket gets saved does the group field get populated.

 

 

 

If we change it to:

<PDM_MACRO name=dtlLookupReadonly hdr="Group" attr=group >

 

The behaviour is the same as for a dtlLookup and the field can still be edited

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