CA Service Management

Hi,

I am new to CA can anyone help me on this.

I have loaded CI's using GRLoader. Now i tried to Load CI relationship am getting error as <!--ERROR: Provider CI not found.-->. But this CI is exist. Is there anyway to avoid manual work to map CI relationship. since i am getting issue with GRloader i need to find a way to load.

Thanks in advance.

Input CSV File:

dependent_name,type,provider_name
WA0432RQA01,uses,WA0432RQA01PA

Pramila

Hi Pramila,  I dont think you can use the CI name.  I think you need to use its UUID as that is what is stored in the relationships between CIs.  It has the ID of both CIs.   I would try using the ID and see if that works for you.

Regards,

Jon I.

Hi Pramila,

Have a look in this post for extra info around grloader and loading relationship.

You must fine everything you need to know there.

Hope this help.

/j

Jon, did you get your testing run? because i don't think this is true grloader will do the lookup

/J

I agree, the resulting GRLoader XML format should look like and should work:

<GRLoader>

<relation>
<type>uses</type>
<provider>
<name>WA0432RQA01PA</name>
</provider>
<dependent>
<name>WA0432RQA01</name>
</dependent>
</relation>

</GRLoader>

Which version are you running?

If it continues to fail you should raise a support ticket...

Is it possible that the name of the CI is not the most unique identifier, are there perhaps multiple CIs with the same name, but maybe have a different family/class, or maybe have a different serial name to make them unique?

You may need to include additional values for the provider, perhaps serial_number, family or class.

NOTE, when looking for CIs with the same name, also check for inactive CIs.

Thanks Alexander. Its working with Serial Number.

Thanks,

Pramila

Hi John Sorensen,

Thanks for your response. Tried using the xml. But again getting the same error.

Using Grloader version R12.9.

Thanks,

Pramila

I would raise it with support as I've seen issues with this GRLoader version, but I cannot recall seeing a test fix for it yet.

Thanks,

John

Its worked with Serial Number. Thank you so much.